Protecting your Privacy At ESENGOLABEL.com, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to the extent that someone has nominated you through our "refer a friend" function or purchased an e-gift card on your behalf.

We know the world of data security can be tricky (and a little grazy), but we want you to be fully clued-up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related, which covers the following:

The personal data we collect

How we collect your data

How we use your data

Marketing preferences, adverts and cookies

Links to other websites and third parties

How we share your data

Your rights

Changes to this privacy notice

How to contact us

ESENGO Label is a small online fashion retail company.

ESENGO  (registered number: BE0735950084 ) of Beneluxpark 26 8500 Kortrijk is the controller and responsible for your personal data collected through the www.esengolabel.com website (the “website”)

We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently.

We will only collect and use your personal data for the following purposes, to:

fulfil your order(s)

fulfil orders made on your behalf (e.g. e-gift card orders)

keep you up to date with the latest offers and trends

give you a better shopping experience

help us to make our marketing more relevant to you and your interests

improve our services

meet our legal responsibilitiesDescription text goes here

When it comes to your personal data, you have a lot of rights. These include:

The right to be informed about how your personal data is being used by companies.

The right to access the personal data we hold about you.

The right to request the correction of inaccurate personal data we hold about you.

The right to request that we restrict the processing of your personal data

The right to withdraw your consent where you have previously provided us with it

The right to request that we transfer elements of your personal data either to you or another service provider.

The right to object to processing of your personal data

The right to request human intervention for automated decision-making.

The right to lodge a complaint.

If you want to exercise your rights, have a complaint to make, or just have a question for us - get in touch by emailing us at contact@esengolabel.com 

Request access to your personal data

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

Request correction of your personal data

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at contact@esengolabel.com 

Request erasure of your personal data

This enables you to request that ESENGO LABEL delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Request restriction of processing of your personal data

You have a right to ask ESENGO LABEL to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

Request the transfer of your personal data

You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

Object to processing of your personal data

You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

Request human intervention for automated decision-making and profiling

You have the right to request human intervention where we are carrying out automated decision-making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Right to lodge a complaint

If you have any concerns or complaints regarding the way in which we process your data, please email us directly at contact@esengolabel.com You also have the right to make a complaint at any other competent supervisory authority in your country of residence (a list of supervisory authorities can be found here: https://edpb.europa.eu/about-edpb/about-edpb/members_en) We would, however, appreciate the chance to deal with your concerns before you approach the ICO, or any other supervisory authority so please do contact us in the first instance.

Representative in the EU

For supervisory authorities and customers located in the European Union, if you have any questions about our privacy notice or the information we hold about you, please feel free to contact us by email at:contact@esengolabel.com 

We may send you marketing communications and promotional offers:

if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);

by email if you have signed up for email newsletters;

if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).

We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.

In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or

account holders may withdraw their consent by simply logging in to My account editing your ‘Contact Preferences’.

We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.